Refund Policy
Insignia Concepts Limited

Effective Date: 10 March 2025

1. Eligibility for Refunds

• Refund requests must be submitted within 14 days of the original purchase date.
• Refunds are applicable only for unused services or defective products.
• Custom or personalized services/products are non-refundable unless proven defective or incorrectly delivered.

2. Refund Request Process

• Customers must submit a refund request via info@insigniaconcepts.com with proof of purchase and reason for the refund.
• Refund requests will be reviewed within 14 days of submission.

3. Approved Refunds

• If approved, refunds will be processed within 30 days and credited via the original payment method.
• Refunds may take additional time depending on bank processing times.

4. Non-Refundable Cases

• Services that have been fully or partially utilized.
• Digital products, once downloaded or accessed.
• Subscription fees after the cancellation deadline.

5. Dispute Resolution

• If a refund request is denied and the customer disagrees, disputes can be escalated to the Director, Insignia Concepts Limited for review.
• Legal disputes regarding refunds will be governed by the laws of England and Wales.
• Any disputes arising out of or related to these terms shall be resolved in the courts of England and Wales.

6. Contact Information

For refund inquiries, please contact:
Insignia Concepts Limited
Email: info@insigniaconcepts.com
Address: 71 – 75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.